
Warranty Information
Technical Supportability
Phone Support--No,
Yes (limited hours),
Yes (24 hours)
Web Support--No,
Yes (limited hours),
Yes (24 hours)
E-Mail
Support
Listserv
and/or
Usergroup
Online
Training
Onsite
Training
Other (Please List)
Length of Product
Warranty
Parts Parts & Labor
Parts, and In-Field/On-Site
Labor
GrandCare Systems
www.grandcare.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes N/A Manufacturer Warranty N/A N/A N/A
Guardian eHealth Solutions
www.GeHS.net
Yes (limited hours) Yes (limited hours) Yes No Yes Yes
Billing/ marketing
education
Unlimited Excludes Loss Yes Yes Yes
Healthsense, Inc.
www.healthsense.com
Yes (24 hours) Yes (24 hours) Yes Yes Yes Yes N/A 1 year Yes Yes Yes
Honeywell HomMed - Genesis DM
www.hommed.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A 1-5 years N/A Yes No
Honeywell HomMed - Genesis Touch
www.hommed.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A 1-2 years N/A Yes No
IDEAL LIFE
www.ideallifeonline.com
Yes (limited hours) Yes (limited hours) No No Yes Yes N/A 1 Year N/A N/A Yes
INDEPENDA, INC
www.independa.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes N/A
Term of contract for SW,
Mfg warranty on HW
Yes Varies by manufacturer. Varies by manufacturer.
Philips
www.telehealth.philips.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A N/A Yes
SilverSphere - Bios
www.silversphere.com
Yes (24 hours) Yes (24 hours) Yes No Yes Yes N/A 1 Year Yes No No
Viterion Health
www.viterion.com
Yes (24 hours) Yes (24 hours) Yes Yes Yes Yes N/A 1 year Yes Yes Yes
VRI Telehealth
www.monitoringcare.com
Yes (24 hours) Yes (24 hours) Yes No Yes Yes N/A Manufacturer Warranty Yes Yes Yes
WoundRounds (Telemedicine Solutions)
www.woundrounds.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract Yes Yes N/A
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